Privacy Policy

NOTICE ON THE PROCESSING OF PERSONAL DATA

Dear Sir/Madam,

DELTA TRANSPORTNI SISTEM – DTS DOO BELGRADE, Žorža Klemansoa 37, Belgrade, ID number: 20443120 (hereinafter: “Company or We”), respects and protects the privacy of every person (natural person – client, potential client or other person – hereinafter collectively designated as: “Client or You”) whose personal data it collects (hereinafter: “Personal Data”). The collection and storage of Personal Data is carried out in accordance with the Law on the Protection of Personal Data (“Official Gazette of the Republic of Serbia” No. 87/2018) (hereinafter: “the Law”) as well as with the General Regulation of the EU on the Protection of Personal Data ( EU 2016/679) (hereinafter: “GDPR”), when applicable.

In the case of processing Personal Data of Clients who are citizens of one of the member states of the European Union, We will also apply the provisions of the GDPR, to the extent that it is applicable.

We value you and recognize that privacy is important to you.

In order to protect the privacy of each Client whose Personal Data we collect, We have published this Privacy Policy, which defines which Personal Data we collect, in what way, for what purpose we process it, how we protect it, how long we keep it, and what Your rights in relation to Personal Data. Namely, we have developed this Privacy Policy to show you our practices regarding the collection of Personal Data that we collect from you or about you on this site, through written or oral communication with us, when you visit one of our facilities or from other sources.

In any case, feel free to contact the personal data protection officer at the email address: zastitapodataka@dts.rs

Basic terms and personal data processed by the Company

“Personal data” is any data related to a natural person whose identity is determined or determinable, directly or indirectly, especially on the basis of the label identity;

“Processing of personal data” is any action or set of actions performed automatically or non-automated with personal data or their sets, such as collection, recording, sorting, grouping, i.e. structuring, storing, matching or changing, disclosure, inspection, use, disclosure by transmission, i.e. delivery, duplication, dissemination or otherwise making available, comparison, restriction, deletion or destruction;

“Sensitive data” refers to data relating to racial or ethnic origin, political opinion, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation, genetic information, criminal record and biometric data used for the purpose unique identification.

We do not collect your sensitive data, unless you make it available to us voluntarily or if we are required to do so by applicable regulations. “Personal data of children” refers to persons under the age of 18. We do not collect Personal Information from children. As a parent or legal guardian, you should not allow your children to make their Personal Data available without your permission.

The personal data that the Company collects and processes about you includes:

• Name and surname
• Gender
• JMBG
• ID card/passport number;
• E-mail address;
• Fixed telephone number;
• Mobile phone number;
• Residential address (street and number, postal code and town/city);
• Job title;
• Place of work;
• Motor vehicle registration number.

 
Method of collecting Personal Data

Personal data is collected directly from you, as the person whose data is being processed, or by other persons.

Direct collection of Personal Data from Clients whose data is being processed

 
When you send your resume via the email address within the section called Career, available on our website
 
Since you sent us your resume, we will consider that you have given us your consent to process the submitted personal data for the purposes of possible engagement and contact in connection with eventual engagement. In addition, if we believe that your resume is more suitable for a job position, i.e. engagement in one of the companies associated with us, we will consider that we have your consent to forward your resume to our related persons in the territory of the Republic of Serbia, who will use your resume exclusively for the purposes of possible engagement and contacting in connection with possible engagement. We will store the personal data that you provided in your resume in our database for a period of five (5) years from the date of receipt of your resume, after which we will delete it.

When filling out the Request for Cooperation, which is available on our website,
 
we always invite all owners of one or more transport vehicles to cooperate. Precisely for this reason, on the website there is an invitation to everyone to make an inquiry for cooperation. Since you are filling out the Request for Cooperation, we will consider that you have given us your consent to process the following personal data: name and surname, gender, address, email address, phone number.

We will use the personal data that you make available to us exclusively for the purposes of possible engagement and contacting in connection with possible engagement.

We will store the personal data that you submitted to us by sending a Request for Cooperation in our database for a period of five (5) years from the date of sending the Request for Cooperation, after which we will delete them.

When you fill out the Request for Offer, which is available on our website,
 
we always invite everyone who needs transportation, storage, forwarding or customs clearance of goods to send us an inquiry without obligation, and we will send you an offer as soon as possible. Precisely for this reason, there is an invitation on the website for everyone to send a Request for Offer. Since you are filling out the Request for an offer, we will consider that you have given us your consent to process the following personal data: name and surname, gender, address, email address, phone number. We will use the personal data that you make available to us exclusively for the purposes of possible contact in connection with the preparation of the offer and sending the offer for which you have expressed interest. We will store the personal data that you have submitted to us by sending the Request for Offer in our database for a period of five (5) years from the date of sending the Request for Offer, after which we will delete them.

When providing a service to you as our client,
 
in order to provide you with the service for which you hired us in a timely manner, you need to provide us with the following personal data: name and surname, gender, email address, contact phone number, job title, place of work. Bearing in mind the type of our cooperation, which is preceded by a pre-contractual phase, We process your Personal Data on several grounds. First of all, we process personal data based on the execution of a service contract (including the forwarding of your contact data, for the purpose of further contacting you by the carrier/forwarder/customs officer) or to take action, at your request, before concluding a service contract. Providing your Personal Data is a contractual obligation, i.e. providing Personal Data is a necessary condition for concluding a specific contract, which is why you have the obligation to disclose your Personal Data to us. Otherwise, we will be unable to conclude and execute a contract for the provision of a specific service.

Furthermore, for the purposes of issuing a pro-invoice, i.e. an invoice, We process your personal data, all in order to fulfill legal obligations (issuance of pro-invoices, invoices), in which case the basis of processing is the relevant legal regulation (Value Added Tax Act). When we process Personal Data based on the performance of a service contract or for the performance of an action that is an integral part of the pre-contractual phase, the purpose of data processing is the conclusion of a specific contract (e.g. sending an offer), i.e. the performance of the contract. Actions for the performance of a contract for the provision of a specific service often imply that the Data are made available to third parties (e.g. carriers), in order to fully fulfill the contract for the provision of a service (e.g. delivery of goods, checking the status of goods, reporting defects). When we process Personal Data based on the fulfillment of legal obligations, we will use that data exclusively for the purposes of issuing a pro-invoice, i.e. an invoice, in accordance with the relevant regulations of the Republic of Serbia. When we process personal data on the basis of a concluded contract, we store the personal data in the databases until the expiration of the statute of limitations for any claims from the contractual relationship. We store personal data that we process in order to fulfill our legal obligations in the databases until the expiration of the period defined by law (ten years from the date of issuing the invoice or pro-invoice).

During your visit to our business premises
 
During your visit to our business premises, we collect the following Personal Data from you: first and last name, gender, JMBG, ID card number and registration number of a motor vehicle in order to record the presence of visitors, all with the aim of protecting the property and interests of the Company (legitimate interest). The purpose of processing the aforementioned personal data is the protection of property and the safety of the Company’s employees. Accordingly, we process your personal data on the basis of a legitimate interest, which consists in preserving the safety of property and persons located in our business premises. The mentioned Personal Data are stored in the Company’s database within 30 (thirty) days to 80 (eighty) days, depending on the memory of the hard disk on which the videos are recorded.

When visiting the website
 
When visiting our website, personal data is also collected through cookies, learn more at Use of cookies.

During the Company’s marketing and other promotional campaigns
 
When you contact our employees
 
When you contact (by phone, via our website or via social networks) our employees to answer various inquiries related to our services, you give your consent to the Company to collect your following Personal data: first and last name, gender, email address and mobile phone number/landline number.
The purpose of processing the aforementioned Personal Data is to establish communication with you in order to respond to your inquiries or to specify your request. Providing the aforementioned Personal Data is a necessary condition for establishing communication between you and the Company. Otherwise, we will not be able to respond to your inquiry.
The specified Personal Data are stored in the Company’s database until you revoke your consent.

During your engagement for the purpose of transporting goods, in order for us to fulfill our contractual obligations to our client, we must make certain of your personal data (the carrier) available to the client, that is, we must process them in order to enable the transportation service to be carried out adequately. The personal data we process are as follows: first and last name, gender, mobile phone number, email address, JMBG, identity card number/passport number, vehicle license plate number, job title, place of work. We process personal data for the following purposes: a) informing clients about which person carries out the transportation of goods; b) for you to be contacted by us or clients to check the current location and status of the shipment, to check the time when the goods should be picked up or the goods to arrive, to change the loading or unloading address of the goods, to communicate about the delay of the goods; c) implementation of loading or unloading of goods; d) keeping records of complaints and objections (complaints) of clients about the goods delivered to them after the goods have been transported; e) consideration of various complaints and objections of clients; f) managing the base of vehicles transporting goods and drivers performing that function; g) performance reviews; h) keeping records of receipt of goods. The basis for processing Personal Data is a legitimate interest (our legitimate interest is reflected in the fact that we are obliged to our clients to fulfill contractual obligations and legal obligations – for example, acting in accordance with complaints). We will store personal data in our database permanently.

Personal data provided by other persons

 
There are cases when you may provide us with personal data of third parties, e.g. for the purpose of preparing and delivering a promotional offer that you think may be interesting to someone you know, in which case we will consider that you are authorized by such person for such action and in no case will we be responsible for the processing of Personal Data of a third party. Purpose of data collection

The purpose of data collection is:

• compliance with legal obligations (contractual and legal) of the Company,
• conclusion and execution of service contracts;
• fulfillment of pre-contractual obligations (information about the prices of the goods we sell, drawing up an offer for the purchase of goods, etc.);
• establishing contact and providing the opportunity to inform Clients about offers and additional information and current affairs that interest them in connection with the Company and the services we provide, as well as for the purpose of exercising clients’ rights related to the services provided
• realization of the legitimate interests of the Company as a controller or a third party, unless these interests are overridden by the interests or basic rights and freedoms of the person to whom the data refer, which require the protection of personal data.

Legal basis of data processing and method of data collection

The legal basis for data processing is:

Your consent

Your personal data obtained based on your consent will be processed and stored as long as your consent exists, that is, until your consent is revoked. You can revoke your consent to the collection, processing and use of your data at any time by sending an electronic request to the e-mail address: zastitapodataka@dts.rs. The revocation of consent does not affect the permissibility of personal data processing based on your consent before the revocation.

Execution of contractual obligations

The Company collects Personal Data that is necessary for the conclusion and execution of contracts with you and the fulfillment of pre-contractual obligations (eg sending offers). If you do not provide us with the necessary Personal Data, we will not be able to process your request or conclude the contract.

Legitimate interest

The Company processes Personal Data for the purpose of safeguarding the legitimate interests of the Company and the legitimate interests of third parties. The legitimate interests of the Company include: maintenance of the functionality of the IT system, prevention of abuse, execution of contractual obligations, protection of the Company’s business premises, etc.

Compliance with legal obligations

To the extent that the processing of your Personal Data is necessary for the fulfillment of the Company’s legal obligations, i.e. obligations defined by various laws.

Recipient and third party

We also disclose personal data to specific recipients, i.e. third parties: our related parties in the territory of the Republic of Serbia, the Republic of Bosnia and Herzegovina and Montenegro, our employees, companies that provide us with security services for space, property and persons, our legal service providers (e.g. lawyers) , IT service providers, external auditors, accounting and bookkeeping agencies. The Company will not make your Personal Data available to other recipients, i.e. third parties, except in the cases specified in this Notice.

Personal Data retention period

Data that the Company collects on the basis of the law as a legal basis, it is obliged to keep as long as determined by a specific law or other positive regulation. The data collected by the Company on the basis of the contractual relationship are stored until the expiration of the statute of limitations for any claims from the contractual relationship. Data processed solely on the basis of your consent are stored until the consent is revoked. Data processed due to legitimate interest are stored permanently, i.e. within 30 (thirty) days to 80 (eighty) days, depending on the memory of the hard disk on which the videos are recorded.

Rights of the Client in connection with the processing of Personal Data

The person to whom the personal data refers has the rights:

• to request information from the Company on whether it processes his Personal Data and access to that data;
• to request from the Company the correction, addition or deletion of his Personal Data and the right to object to the processing;
• to submit a complaint to the Commissioner for Information of Public Importance and Personal Data Protection;
• to have his inaccurate Personal Data corrected without undue delay. Depending on the purpose of the processing, the Person has the right to supplement his/her incomplete Personal Data, which includes providing an additional statement;
• that the processing of Personal Data be limited by the Company if one of the following cases is met: 1) The person to whom the data refers disputes the accuracy of the Personal Data, within the time limit that allows the Company to check the accuracy of the Personal Data; 2) the processing is illegal, and the Person to whom the data refers opposes the deletion of the Personal Data and instead of deletion requests the restriction of the use of the Personal Data; 3) The Company no longer needs the Personal Data to achieve the purpose of the processing, but the Person to whom the data relates has requested it in order to submit, implement or defend a legal claim; 4) The person to whom the data refers has filed an objection to the processing in accordance with Article 37, paragraph 1 of the Law, and an assessment is underway as to whether the legal basis for processing by the controller outweighs the interests of the Person.

1) The client to whom the data refers disputes the accuracy of the personal data, within the time limit that allows the Company to check the accuracy of the personal data; 2) the processing is illegal, and the Client to whom the data refers opposes the deletion of personal data and instead of deletion requests restriction of data use; 3) The Company no longer needs the Personal Data to achieve the purpose of processing, but the person to whom the data refers has requested it in order to submit, implement or defend a legal claim; 4) The client to whom the data refers has submitted an objection to the processing in accordance with Article 37, paragraph 1 of the Law, and an assessment is underway as to whether the legal basis for processing by the Company outweighs the interests of the Client.

The Company is obliged to inform all recipients to whom Personal Data has been disclosed about any correction or addition or deletion of Personal Data or limitation of their processing in accordance with the Law, unless this is impossible or requires an excessive expenditure of time and resources. The company is obliged to inform the person to whom the data refer, at his request, about all recipients. The person to whom the data refers has the right to receive from him the personal data that he previously submitted to the Company in a structured, commonly used and electronically readable form, and has the right to transfer this data to another operator without interference from the operator to whom the data was provided. submitted, in accordance with the Law. If he considers that it is justified in relation to his particular situation, the Client to whom the data refers has the right to submit an objection to the Company at any time regarding the processing of his Personal Data, in accordance with the Law. The client to whom the data refers has the right not to have a decision made solely on the basis of automated processing, including profiling, applied to him, if that decision produces legal consequences for that person or that decision significantly affects his position.

Procedure in case of violation of Personal Data

If a violation of Personal Data can cause a high risk to the rights and freedoms of natural persons, the Company is obliged to notify the person to whom the data relates to the violation without undue delay, in accordance with the Law. In the event of a violation of Personal Data that may cause a risk to the rights and freedoms of the Client, the Company is obliged to notify the Commissioner for Access to Information of Public Importance and Protection of Personal Data without undue delay or, if possible, within 72 hour from learning about the injury. The notification submitted to the competent authority contains all information in accordance with the Law.

Transfer of Personal Data to other countries

The transfer of Personal Data to another country or international organization without prior authorization may be carried out if it is determined that that other country/international organization provides an adequate level of personal data protection. In this regard, the Decision on the list of countries, parts of their territories or one or more sectors of certain activities in those countries and international organizations in which an adequate level of protection of personal data is considered to be provided (“Official Gazette of RS”, No. 55 /2019) (hereinafter: “Decision”) it was determined where it is considered that an adequate level of protection of personal data is ensured. Personal data may be disclosed to the following persons: our related persons in the territory of the Republic of Serbia, the Republic of Bosnia and Herzegovina and Montenegro.

Links to third-party websites and services

Our site may contain links to third party sites. Please note that we are not responsible for the collection, use, maintenance, sharing or disclosure of data and information by third parties. If you provide information on and use third-party sites, the privacy policies and terms of use of those third parties will apply. We recommend that you read the privacy policies of the websites you visit before submitting personal information. By clicking the Facebook, Instagram or Linkedin button on our site, you accept the possibility that data about your visit to our site may be processed by the aforementioned social networks if you have an account on them. In order to avoid this situation, we advise you to first log out of your user accounts from these social networks, and only then click on a link on our website to visit our page on one of the mentioned social networks.

Data confidentiality and transparency

Your personal data will be treated as confidential information and the Company will take appropriate necessary measures to protect it in accordance with the Law. Access to them will be granted only to persons who, considering the description of the work they perform, should be familiar with your personal data and only to the extent necessary for the performance of their work. This Privacy Policy is available on the dev.dts.rs website. If we decide to change our Privacy Policy, the changes will be posted and published on the dev.dts.rs website. If you have any questions or requests regarding the processing of your personal data, please contact us at: zastitapodataka@dts.rs
 
Your Delta DTS